Doubts

Yes, Kenoshop is a company committed to customer satisfaction. We offer authentic and high-quality products, ensuring the security of your transactions and the protection of your data.

We work directly with authorized suppliers, ensuring that all our products are 100% original (as long as this information is in the product descriptions). In addition, each item undergoes rigorous quality controls.

We accept a variety of payment methods, including credit cards, debit cards, and bank transfers. All transactions are processed securely.

Yes, we offer free shipping to over 86 countries, including Portugal, all of Europe and Latin American countries. However, due to this benefit, delivery times may vary for each destination. If you have any questions, simply contact us through our Online Chat.

Delivery times vary depending on the destination. Orders are usually delivered within 7 to 20 business days. There may be slight changes, so that the delivery may arrive before or after the estimated delivery date. If you have any questions, we will contact the carrier to confirm the delivery date according to the product.

Yes, we provide a tracking number so you can track the status of your order in real time. If you do not receive it via email, simply contact us via Online Chat, contact form or WhatsApp.

Our customer service team is available to help via Online Chat, FAQ, WhatsApp and Instagram. We are ready to solve any problem quickly and efficiently.

At Keno Shop, customers are guaranteed protection by the refund and return policy.

In cases of:

• Orders Not Received :
• Products that do not match the description (color, size, defects), you can request a full or partial refund.

1. Return Conditions

• Product Not Received : Request a full refund if the product is not delivered within 60 days.
• Non-Conforming Product : If the item you received does not match the description, request a full or partial refund.

2. Return Process

• Contact Seller : Please notify the seller of the return within 15 days of receipt.
• Product Condition : Item must be in original packaging and in good condition.
• Seller Instructions : Please follow the instructions provided to complete your return.

3. Return Costs

• Free Returns : Some items offer free returns.
• Return Paid : Otherwise, you will be responsible for the cost of return shipping.

4. Refund

1. Processing : Once your return is received and inspected, your refund will be processed within 3-20 business days.
2. Partial Refund : For items with minor defects, you can choose a partial refund and keep the item.
   

Yes, we take data protection very seriously. We use advanced technologies to ensure that all our customers' information is safe and secure.

Feel free to consult our Data Protection policy.

https://kenoshop.store/policies/privacy-policy

You can contact us through our contact form on the website, ChatOnline, Instagram or via WhatsApp in the bottom left corner using the "WhatsApp" button. We are here to help!